FREQUENTLY ASKED QUESTIONS
WHAT IS VIRTUAL ASSISTANCE?
Virtual Assistance can be defined as a business or project support service that is provided remotely by a service provider.
IS THERE A NEED FOR FACE-TO-FACE CONTACT?
The Virtual Assistant does not require any face-to-face [physical] interaction with the client; instead, the client and virtual assistant will communicate via any of the available online [video] channels to scope and complete one or more tasks linked to a defined project or business activity where specific support is needed.
WHY USE VIRTUAL ASSISTANCE?
In today’s digital environment many of the more traditional business and project activities that were typically completed in the office, can now be moved to a remotely based workforce or service provider. It also means that the company’s operational costs can be significantly reduced in the long term.
WHAT ARE THE IMMEDIATE BENEFITS OF VIRTUAL SERVICES?
The COVID-19 pandemic has proven that many tasks can be successfully completed remotely without affecting quality. Moreover, companies have also realised that they do not necessarily need to have certain skills permanently on site to get the job done. Many of the tasks can now be outsourced to skilled and highly competent virtual assistants (located anywhere in the world) that will deliver the same level of output and quality that a permanently employed person would have provided.
WHAT QUALIFIES AS A VIRTUAL SERVICE?
The following list is not exhaustive, but it gives a fairly good idea of what tasks can be outsourced to a virtual assistant. For example data entry, bookkeeping, email management, customer support, project administration, client calendar management, creating presentations, creating basic reports/templates, assistance with staff hiring, human resources management, tracking and reporting business/project metrics, graphic design, web design, designing/creating social media graphics, formatting e-books, formatting and uploading blogs, content repurposing, designing/creating web landing pages, blog writing, technical proof reading, preparing training manuals for new staff, researching blog posts and/or social media posts, online [product/competitor] research, assisting with project management tasks, managing public relations, developing social media campaigns, ongoing customer and aftermarket liaison, assisting with tender preparations, developing marketing plans, conducting surveys and trend forecasting, personal wellness and mindfulness coaching and general management support.
HOW DO YOU DEFINE A VIRTUAL TASK?
A virtual tasks is an activity that can be completed remotely. It is a defined scope of work that is broken into discrete work packets, where each packet has a clearly defined start and end point and is measurable in terms of time specificity to the desired project/business outcome.
WHAT ARE THE CHARACTERISTICS OF A VIRTUAL TASK?
Typically, a [virtual] tasks should meet the SMART guideline, i.e., it should be Specific, Measurable, Achievable, Realistic and Time based. The task may be a discrete packet of work or it could be a series of sequential or parallel work packets which may or may not be interdependent.
WHAT MAKES THE RADEONVIRTUAL SERVICES UNIQUE?
RadeonVirtual offers a suite of multidisciplinary services that covers the complete value chain of a business.
HOW WAS THE RADEONVIRTUAL TEAM SELECTED?
Our team of virtual experts were carefully selected to provide the highest level of support across multiple business functions. Each team member has a minimum of fifteen years’ experience in business and project environments. Some of the team members have the added benefit of having worked in a variety of international settings and cultures.
HOW ARE THE RADEONVIRTUAL SERVICES ORGANISED?
Our services are grouped for ease of reference into the following categories: administrative-, business management-, legal-, technical-, financial- and communication support.
IS VIRTUAL ASSISTANCE POSSIBLE IN A PROJECT ENVIRONMENT?
Yes, it is possible and the tracking and trending project metrics where there are multiple team members tens if not hundreds of tasks to complete, schedule deadlines, cost constraints and a variety of inputs from suppliers and service providers can now be done remotely through RadeonVirtual. The RadeonVirtual team includes members that have worked on technical and commercially complex projects across the globe and are highly skilled to assist any project team in keeping on track and on budget.
HOW DO YOU DELIVER VIRTUAL ASSISTANCE IN A PROJECT ENVIRONMENT?
We undertake daily/weekly/monthly interventions w.r.t. advising and prioritising project activities with the project team in an oversight role. Our experience has been that such an external role undertaken on a timely and regular basis, has been the most valuable form of virtual project support. This approach helps to give the project manager a different perspective as well as a bird’s eye view of events throughout the execution process.
WHAT ARE THE KEY AREAS OF A BUSINESS THAT RADEONVIRTUAL VIEWS AS CRITICAL FOR SUCCESS?
Active Leadership, Open and Honest Communication and building Trust with employees.
WHERE CAN RADEONVIRTUAL MAKE THE BIGGEST DIFFERENCE IN AN ORGANISATION?
By engaging RadeonVirtual and making it part of your business team, the process of focusing on the people (e.g., developing the right culture), processes (e.g., improving and optimising business processes) and systems (e.g., streamlining delivery channels) can commence. This transformative engagement will stretch across every business function and will result in a positive impact on performance, cost and schedule that will ultimately minimise the overall operating risk for the company.
WHAT IS THE MOST VALUABLE COMMODITY YOUR BUSINESS HAS?
Not money but time, because once it is gone it is gone. Through its VA service platform, RadeonVirtual can help your company optimise the time it spends on its core business activities.
WHAT OTHER BENEFITS DOES RADEONVIRTUAL OFFER?
Excellent oral communication- and business writing skills, high level of computer proficiency, a highly motivated, disciplined and knowledgeable team, a group of creative thinkers and the capacity to facilitate effective and efficient decision making within teams and organisations.